Workflow fit

  • The task happens often enough to justify setup.
  • The desired output can be reviewed quickly by a person.
  • The workflow has a clear trigger and end state.

Data and permissions

  • The agent has approved source content and does not need broad private data access.
  • Customer, financial, legal, and employee data permissions are documented.
  • Admins can remove access if the workflow fails.

Controls and metrics

  • Draft mode is available for the pilot.
  • Escalation rules are written before launch.
  • Success is measured with time, quality, and customer impact.